Oak Ridge

FAQ

Where are you located?

We are located at 2217 S. Splitrock Blvd, Brandon, SD which is a quick drive just east of Sioux Falls and south of Brandon. We are between Cherry Rock Farms and Husets Speedway on the west side of the road (Look for the Silo!)

How long are you open for the season?

We are open year round! Our hours do fluctuate throughout the changing seasons so we do recommend checking online or giving us a call before coming out!

Do you do custom planters?

Our staff can create beautiful custom planters for spring/summer, fall and winter. For more details, please contact us at 605-582-6565 ext. 1

When should I prune my perennials?

Perennials, unlike shrubs, grow new from their roots every year. Because of this, perennials should be cut back all the way to the ground in either the fall, after the plants have begun to go dormant, or in the early spring before new growth begins. If you experienced problems with bugs or fungus during the summer it is best to prune your perennials and clear the area in the fall to ensure that the problems do not carry over to the next year.

Do you have a loyalty point system?

We do! Our free loyalty program is recorded within our POS system at the time of check out by providing your name and phone number. Points can not be added after a transaction is complete. Earn one point for every dollar spent on eligible items. One point = five cents in store credit**. Points can be collected and redeemed on eligible purchases.* To redeem points, let the cashier know you would like to redeem points before running any other form of payment. Points can be used for full or partial payments. Points do not expire and will be displayed on the bottom of your receipt. *Loyalty points are not eligible to be earned or redeemed on the following purchases: Bulk materials (rock, sand, mulch, dirt, etc.) Labor fees (including planting and delivery), gift cards, or payments for maintenance or landscaping. **Points cannot be cashed out and are for store credit only.

Do you offer maintenance services?

We offer many services through our maintenance division. Click here to see what services we offer.

What tree services do you offer?

We offer tree planting as an additional cost when purchasing a tree from our nursery. For a quote, please call the store. When it comes to removal, we are only able to remove a tree that has been in the ground for under two years. While some trees may not appear too large their root system is more developed which is too much for us to remove by hand. Tree removal is billed out after the work is completed and is priced on the time taken. We do not have an arborist on site nor a spade to remove/transplant large established trees.

Do you have a Guarantee?

***Retail Nursery Guarantee*** Under reasonable conditions, our plants will grow. If your tree or shrub should fail to grow, Oakridge will offer a one time replacement credit for half of the purchase price of the failed tree or shrub provided we are notified within one year of the original purchase date.* Replacement credits can only be used towards the purchase of new plant material as a replacement for the lost plant. Replacement credit must be used within one year. Oakridge is not liable and will not offer replacement for damage caused by animals, storms, vandalism or acts of nature. Our guarantee does not cover Winterburn on evergreen trees. Guarantee is void if the net bill is not paid within 30 days. *Trees and Shrubs planted by Oakridge Nursery are guaranteed for a one-time full replacement within one year of the purchase date. Trees and shrubs that are not covered under the guarantee will be identified at the time of purchase (i.e. clearance plants or plants that are not zone hardy etc.) Perennials are not covered by our guarantee. By purchasing this plant, you are acknowledging the condition it is in and are agreeing to the terms of our To Claim A Replacement please send a picture of the plant to info@oakridgenurseryinc.com (including the name and phone number associated with the purchase) or bring in photo evidence. The plant does not need to be returned for us to process the replacement. ***Landscape Guarantee*** For a period of ONE YEAR from date of installation, trees, shrubs and evergreens planted by Oakridge Nursery and Landscaping, Inc., that fail to grow will be replaced ONCE at no charge. Our limited warranty does not apply where loss occurs due to the following: unpreventable human activities, mechanical injury, acts of nature or above listed hazards. GUARANTEE IS VOID IF NET OF BILL is not paid in full 30 DAYS from date of invoice. This limited warranty is valid if you are the original purchaser and have followed our planting, maintenance, and winter protection instructions. Plant failures must be reported to Oakridge Nursery within a one year period from installation or delivery. Materials planted in above-ground containers are not included in this warranty. There is no guarantee on sod, annuals or seeds. No warranty on transplanted material. Oakridge Nursery reserves the right to inspect the plants in question and to suggest corrective measures, when indicated. The warranty for the following work is separate from Oakridge Nursery and Landscaping, Inc., limited warranties on plant material and installations. Following is the warranty information pertinent to the hardscape installations performed by Oakridge Nursery and Landscaping, Inc. There are no expressed or implied warranties on work performed by any sub-contractors. Your landscape designer can answer any questions regarding our warranties.

Do you have a product list online?

Due to the constant change of products and inventory, we are unable to provide a list. We can happily let you know about available products by giving us a call.

How much should I be watering my plants?

Check out our ‘Top Five Watering Tips’ blog here: https://www.oakridgenurseryinc.com/2024/07/top-five-watering-tips/

What is the Zone Hardiness Map and what zone are we in?

The zone hardiness map sets a standard that indicates to gardeners and growers which plants will survive at a location.. Our area is a 4b-5a* depending on how established your neighborhood is. When purchasing plants we recommend planting plants that are hardy for Zone 4 unless planted in a well protected area. We do not guarantee zone 5 plants. *Certain locations are microclimates which are a climate within a climate. For example, neighborhoods that have many mature trees and buildings close together can often grow plants that likely won’t survive an area without protection.

What is your photography policy?

We love seeing photos taken in our space and allow all types of photography (Hobby or professional). Please see our photography rules below: It is highly encouraged to call before coming out. Mini Sessions with two or more spots require approval 2 weeks prior to the shooting date. Please be respectful of our space. If you move objects, please return them where they were found. We are a retail location and open to the public. Please be courteous with other customers as they are welcome to shop during business hours. Our staff works very hard during our peak season,please respect our hours of operation and wrap up photo sessions in a timely manner. If you are not wrapped up by closing time our staff will kindly ask you to leave. Sessions must be scheduled during regular business hours. Lastly, please tag us when sharing photos online. We love to see the final product!

Are dogs allowed on your property?

We LOVE dogs but sadly our nursery cats do not. For your dog’s safety we do not recommend bringing them to our facility. Service dogs are welcome but we request letting us know prior to or upon arrival so we can try to contain our resident cats.