Oak Ridge

FAQ

Where are you located?

We are located just east of Sioux Falls and south of Brandon at 2217 S. Splitrock Blvd, Brandon, SD. Look for the Silo!

How long are you open for the season?

We are open year-round! Our hours do fluctuate throughout the year so we do recommend checking online or giving us a call before coming out!

Do you have a loyalty point system?

We do! We have a free loyalty program where you earn one point for every dollar spent on eligible items*. Every point is equal to five cents of in-store credit that can be redeemed on eligible purchases*. Our loyalty program is tracked within our POS system and your current point balance will show at the bottom of your receipt. At the time of checkout, give your name and phone number to earn points for that purchase. Loyalty points can be redeemed at any time just let your cashier know you would like to use your loyalty points to pay! *Loyalty points are not eligible to be earned or redeemed on the following purchases: Bulk material, labor fees, gift cards, deliveries, or account payments. Other exclusions may apply. See store for details.

Can I purchase gift cards online?

Yes! Select the gift cards option on the top right side of our website and follow the instructions. Gift cards will be sent by mail unless specifically requested. Gift cards will be sent out the following business day from the date of order.

How can I pay my invoice or make a down payment?

You can mail in a check to Oakridge Nursery P.O. Box 200 Brandon, SD 57005. For over-the-phone payments, call the store at 605-582-6565 and select option 1 for maintenance or retail store payments or option 2 for landscaping payments. For online payments, choose the bill pay option at the top left of our website and follow the instructions.

Do you have a product list online?

Due to the constant change of plants and inventory, we are unable to provide an online product list. Give us a call and we will happily let you know about current product availability.

Do you have a guarantee?

Retail store guarantee: We guarantee our trees and shrubs one time at one-half of the purchase price providing that you notify us within one year from the original purchase date. Replacement credits must be used towards the purchase of new plant material to replace the lost plant and must be used within one year. If trees and/or shrubs are installed by Oakridge Nursery then the guarantee is a one-time full replacement. Exclusions apply see store for more details.

Do you deliver?

We do! Delivery fees depend on the amount of material being delivered and the distance. Call us today for a quote!

Do you offer planting services?

Yes! We install trees, shrubs, and perennials. Planting fees are determined by the size and quantity of plants being installed. For a quote, please call the store.

Do you remove trees?

We can remove small trees that have been in the ground for under two years. We do not have the equipment to be able to remove large established trees.

Do you repot houseplants?

We do! When you bring in your plant one of our team members can discuss your current plant health and your repotting options. Then you can leave your plant with us and we will repot it at the earliest availability. For plants in pots 10” or larger, please contact the store before bringing it out to ensure that we can safely repot the plant. Some plants may not show signs of irreversible damage until taken out of the pot or until the root ball is investigated (Root rot, bugs, extreme root bound, etc.). If we encounter any of these problems during the repotting process the customer will be called and we can discuss options before moving forward.

Can you drill drainage holes in pottery?

Yes, we can! With pot drilling, there is always a chance that there could be existing micro-cracks or chips that exist in the pots before drilling that could result in a pot breaking. Oakridge is not held responsible for pots breaking.

Do you offer maintenance services?

Our maintenance division offers a wide range of services including routine, seasonal, or one-time maintenance visits. Check out our maintenance page for more information!

Do you do custom planters?

Oakridge can create beautiful custom planters that will add curb appeal throughout the seasons: spring, fall, and/or winter. Price will vary for each planter depending on pot size, materials used, and labor. Monthly maintenance can be added for an additional cost. For more information about custom planters call 605-839-6745 or email maintenance@oakridgenurseryinc.com.

When should I prune my perennials?

Perennials, unlike shrubs, grow new from their roots every year. Because of this, perennials should be cut back all the way to the ground in either the fall, after the plants have begun to go dormant, or in the early spring before new growth begins. If you experienced problems with bugs or fungus during the summer it is best to prune your perennials and clear the area in the fall to ensure that the problems do not carry over to the next year.

How much should I be watering my plants?

The following are our general watering guidelines for newly installed plants: Trees and Evergreens: 5-7 gallons of water once every 10-14 days; Shrubs: 3-5 gallons of water once every 7-10 days; Perennials: 1 gallon of water once to twice a week. For more tips and tricks checkout our watering blog on our care tips page!

What is your photography policy?

We love seeing photos taken in our space and allow all types of photography (hobby or professional). We ask that you call and set up a time before coming out. Photoshoots must be done during normal business hours and must be wrapped up by the time of closing. Please be respectful of our space and our customers. If you move objects, please return them to their original location before leaving. Please tag us when sharing photos online. We love to see the final products!

Are dogs allowed on your property?

We love dogs but sadly our nursery cats do not. For the safety of all animals, we do not allow pets at our facility. Service dogs are welcome but we do request that you let us know before or upon arrival so we can try to contain our resident cats.